Refund & Cancellation Policy
Last Updated: 15 November 2026
Nellore Service Centre aims to provide transparent and reliable appliance repair and maintenance services.
This Refund & Cancellation Policy explains the conditions applicable to appointment cancellations, inspection charges, repair charges, spare parts, and refunds.
1. Appointment Cancellation
Customers may cancel or reschedule a service appointment by contacting Nellore Service Centre before the technician is dispatched.
Customers should inform our support team as early as possible if they wish to cancel or reschedule a confirmed appointment.
2. Technician Visit and Inspection Charges
Applicable inspection or visiting charges will be disclosed before the customer agrees to the service appointment.
Once a technician has visited the service location and performed an agreed inspection, the disclosed inspection or visiting charge may be non-refundable.
If a service visit is cancelled before the technician is dispatched, any prepaid visiting charge will be reviewed for refund according to the circumstances.
3. Repair Charges
Repair charges depend on the appliance fault, labour requirements, spare parts, and the nature of the service.
Applicable repair charges will be explained before chargeable repair work begins.
Repair work will proceed after customer approval of the relevant charges.
Where a customer chooses not to proceed with a recommended repair, any previously disclosed and agreed inspection charge may remain payable.
4. Refund Eligibility
Refund requests may be considered in the following situations:
- A duplicate payment has been received.
- A customer has made a payment in error.
- A prepaid service could not be provided by Nellore Service Centre.
- A service was cancelled before delivery, subject to any previously disclosed and applicable charges.
- A refund is required under applicable consumer protection law.
Each refund request will be reviewed based on the payment details, service status, and applicable circumstances.
5. Refund Processing Time
Approved refunds will normally be processed within 7-10 business days through the original payment method, subject to payment-provider and bank processing times.
Customers may contact our support team for information about the status of an approved refund.
6. Spare Parts
Replacement spare parts may be ordered based on the specific appliance model and repair needs.
Special-order spare parts may not be eligible for cancellation or refund after an order has been placed, subject to applicable law, the part's condition, and supplier terms disclosed to the customer.
If a supplied part is defective, incorrect, or otherwise subject to a legal remedy, the customer may contact us for review and an appropriate resolution.
7. Customer Satisfaction and Complaints
If a customer is dissatisfied with the service provided, we encourage them to contact our support team within 48 hours of service completion.
We will review the reported concern and make reasonable efforts to resolve service-related complaints.
This suggested reporting period does not limit rights available under applicable consumer protection law or any written warranty provided for the service.
8. How to Request a Refund
Customers may submit refund or cancellation requests by contacting our support team.
Please provide the following information, where available:
- Customer name and contact number
- Date of service or payment
- Service request or invoice details
- Payment reference or transaction details
- Reason for requesting a refund
Our team will review the request and communicate the available resolution.
9. Contact for Cancellation and Refund Support
Nellore Service Centre
Door No. 16-10-108, Main Road, 2nd Line,
Ramalingapuram, Nellore,
Andhra Pradesh - 524003, India.
Phone: +91 81217 23873
Email: support@nelloreservicecentre.co.in
Website: https://nelloreservicecentre.co.in/